1. Rj’s Pret does not offer any ‘Exchange’ or ‘Returns’ for any of products.
2. All products purchased from our Site can be exchanged within 10 days only if:

• Exchange request is made within the stated time frame/limit.
• The item(s) is faulty, damaged or defective at the time of delivery.
• The received product(s) differed from the original order.
• Anything is missing from the package including price tags, labels, original packing etc.
• In such cases, claims can only be entertained if they are made within 10 days of the original order date.

Please email pictures of the defective item to [email protected] or WhatsApp at +92-300-8591434 within 3 days after order delivery in case to raise a dispute. Our concerned team will look at each dispute on an individual basis and will make every effort to be reach to a resolution.

Once we receive the item our team will review the damage / issue raised – once the dispute is settled fairly we will issue a replacement or shopping voucher of the same value against the product mentioned in the invoice.

3. In case of exchange, customer will be responsible for all shipping, handling costs.
4. Discounted Items cannot be Returned / Exchanged.
5. Made to order items cannot be Returned / Exchanged

6. Unstitched articles once stitched will not be entertained

7. Refunds will be done only through the Original Mode of Payment.

8. Free Shipping is not applicable to Wedding wear orders.

9. For details related to shipping & delivery policy, please look at the page.