Girl in a jacket +92 300 859 1434 | +44 155 888 0306

Exchange & Returns Policy

  1. Rj’s Pret does not offer any ‘Exchange’ or ‘Returns’ for any of products.
  2. All products purchased from our Site can be exchanged within 10 days only if:
  • Exchange request is made within the stated time frame/limit.
  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The received product(s) differed from the original order.
  • Anything is missing from the package including price tags, labels, original packing etc.
  • In such cases, claims can only be entertained if they are made within 10 days of the original order date.

Please email pictures of the defective item to [email protected] or WhatsApp at +92-300-8591434 within 3 days after order delivery in case to raise a dispute. Our concerned team will look at each dispute on an individual basis and will make every effort to be reach to a resolution.

Once we receive the item our team will review the damage / issue raised – once the dispute is settled fairly we will issue a replacement or shopping voucher of the same value against the product mentioned in the invoice.

  1. In case of exchange, customer will be responsible for all shipping, handling costs.
  2. Discounted Items cannot be Returned / Exchanged.
  3. Made to order items cannot be Returned / Exchanged
  1. Unstitched articles once stitched will not be entertained
  1. Refunds will be done only through the Original Mode of Payment.
  1. Free Shipping is not applicable to Wedding wear orders.
  1. For details related to shipping & delivery policy, please look at the page.

Online Chat with our Customer Services Team (Preferred)

Just click the icon on the main page and get yourself connected to the award-winning support team 24/7/365 at your service.

Call our Customer Services Team:

44   (0) 115 888 0306 (Int’l)
+971 (0) 674 88223 (UAE 9:00 AM – 5:00 PM – 7 days a week)
+92   (0) 304 1111 887 (Pakistan 9:00 AM – 5:00 PM – 7 days a week)
NOTE: In case our team is busy in assisting other customers, just e-mail or message us with your query and we can get back to you ourselves.

Email us

Complete our online form to send an email to our Customer service team.

Select the appropriate query from the drop-down menu. If it’s a website query, it’s helpful if you copy and paste any relevant links into your email or upload a particular screenshot as an attachment.

We aim to respond within 24 hours of receiving your email.

Rjspret Technical Support line

Call +44 155 888 0306 for after sales queries on an electrical or technology product, 9am – 5pm weekdays (GMT).

(Call charges vary according to service provider.)

Please have your model number and order details readily available

You can also email [email protected] or use online chat for express supportability.

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